Returns & Satisfaction Guarantee
At Top Swap Texas, we're committed to helping you get the right product and making sure you're satisfied with your purchase.
If you're having trouble installing a product, please contact us before requesting a return. In many cases, a quick adjustment or a few installation tips can resolve the issue and get you back on the road.
30-Day Return Policy
Eligible items may be returned within 30 days of delivery, subject to the following terms:
- Opened or Installed New Items: New items that have been opened, installed, or show signs of use are subject to a 20% restocking fee.
- Shipping Charges: Original shipping charges are non-refundable.
- LTL Freight Shipments: Items shipped via LTL freight may be returned; however, the customer is responsible for all return freight charges. Any refund will be issued less the cost of return freight.
- Used Products: Returns of used products are evaluated on a case-by-case basis and may not be eligible for a refund.
- Installation Labor: Any labor or installation charges are non-refundable.
- Return Authorization Required: All returns require a Return Merchandise Authorization (RMA). Please contact us to obtain an RMA before returning any item. Returns received without an RMA may be refused.
If you have any questions or need to start a return, please contact our customer service team. We're here to help and will do everything we can to make the process as smooth as possible.